Sr Solutions Engineer, Enterprise Accounts
Company: T-Mobile
Location: New York
Posted on: November 1, 2024
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Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Job Overview
The Solutions Engineer (SE) partners with Business Sales to sell
T-Mobile for Business products and services by leveraging their
strong technical skills, experience, and industry knowledge. SEs
engage in pre-sales activities by consulting on customer
opportunities to gain understanding of their business, identify
their business challenges, and develop solutions which meet their
needs. The SE architects and designs solutions utilizing T-Mobile
or partner business solutions, equipment and network. SEs provide
technical support in sales presentations, product demonstrations,
as well as providing answers to customer's technical inquiries.
SEs further support Business Sales by reviewing specific customer
opportunities and sales funnels. SEs will keep the Business Sales
teams they support apprised of relevant technologies and industry
trends. They will also consult with Sales on the technical aspects
of T-Mobile for business products and services. As needed, SEs
partner with Marketing, Product, Engineering, Sales Ops, and Care
teams to provide feedback, support special projects, and engage in
market-level opportunities. SEs maintain their technical skills and
industry expertise by participating in internal and external
training opportunities. SEs also pursue and maintain partner or
industry certification as required for their position.
Wireless Solutions Engineers (Wireless SE) also:
*Understand and present T-Mobile wireless network and related key
technologies
*Maintain expert-level knowledge of wireless handsets, mobile
hotspots, tablets, and key wireless devices
*Maintain expert-level knowledge of wireless-related Value-Added
Solutions
*Facilitate wireless network coverage analysis
*Discuss and assist with processing In-Building Coverage
requests
*Understand and present product roadmaps as needed
*Understand and present network coverage/network build-out plans as
needed
*Assist with post-sale support/escalations as needed
*High-level portfolio awareness of T-Mobile Global Wireline
Solutions network, solutions, and technologiesJob
Responsibilities:---Provide alignment and support to a group of
Enterprise clients, including Fortune 1000 and Global 500
companies, within a specific geographic region Participate in
client meetings including Executive Briefings and onsite at client
locations Enable coverage options and create suitable solutions for
client review Collaborate with clients to develop and expand
solutions, achieve business objectives, and overcome technical
challenges Present and differentiate current & future state of
T-Mobile's Network capabilities & product roadmap Demonstrate core
and valued-added solutions to clients. Provide technical guidance
and expertise for client Requests for Proposals (RFPs) and bids.
Collaborate with the Sales team on products and solutions to
enhance sales performance at the regional & national levels
Participate in client quarterly business reviews and account
planning sessionsOwn client technical relationships and executive
engagementsSupport and manage the successful outcome of client
pilots & proof of concepts Lead complex client solution based
opportunities in sophisticated client segments such as Fortune 1K &
Global 500. Provides Subject Matter Expertise in the following
areas of focus: IOT, UCaaS, Private Network/Network Slicing,
SDWAN/Edge, Security, Fixed Wireless, etc.) Maintaining technical
knowledge by attend training in assigned areas Deep understanding
of T-Mobile Solutions including network, products, and
technologies. Ensure a positive client experience related to
recommended solutions Ability to delegate and manage support
resources for high-level escalations Train Sales on technical
topics, product updates including leading Tech Talks monthly
Participate and lead Product, Network, & Marketing road-show and/or
webinars Also responsible for other Duties/Projects as assigned by
business leadership as needed Education:High School Diploma/GED
(Required)Bachelor's Degree STEM area of study strongly preferred.
(Required)
Keywords: T-Mobile, Greenwich , Sr Solutions Engineer, Enterprise Accounts, Engineering , New York, Connecticut
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