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Director of Call Center Operations

Company: VirtualVocations
Location: Jamaica
Posted on: October 30, 2024

Job Description:

A company is looking for a Director of Call Center Operations.



Key Responsibilities

Oversee and coach customer support teams, ensuring high performance and accountability
Implement systems and processes for automation, efficiency, and compliance with regulations
Collaborate with cross-functional teams on client launches and handle escalated customer issues



Required Qualifications

5-7 years of progressive leadership experience in a call center environment, preferably in healthcare or startups
Proven ability to automate functions and manage support operations
Deep understanding of TCPA laws and regulations applicable to call centers
Experience with knowledge bases, IVRs, and Chatbots focused on self-service
Demonstrated success in scaling teams and building structures to support growth

Keywords: VirtualVocations, Greenwich , Director of Call Center Operations, Executive , Jamaica, Connecticut

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