Restaurant Manager

Company: Zuma - New York
Location: New York
Posted on: November 1, 2024

Job Description:

Job Summary: Restaurant Manager oversees all aspects of restaurant operations to ensure a seamless and exceptional dining experience for guests. This role involves managing staff, maintaining quality standards, optimizing profitability, and upholding the restaurant's reputation.

Key Responsibilities:

• Supporting the General Manager in running the daily operations of the restaurant
• Supervising and coordinating the activities of the restaurant floor staff to ensure smooth operations and exceptional guest service
• Recruiting, training, and supervising FOH staff to ensure high performance and adherence to standards
• Maintaining and keeping record of food and equipment inventories
• Scheduling and receiving food and beverage deliveries, verifying product quality and quantity
• Monitoring budgets and payroll records, reviewing financial transactions for authorized and budgeted expenditures
• Addressing guest inquiries, concerns, and complaints in a prompt and professional manner
• Providing support and guidance to the service team, including servers, server supports, and receptions
• Collaborating with the kitchen team to ensure timely and accurate delivery of food orders
• Conducting pre-shift meetings to communicate daily specials, menu changes, and service expectations
• Assisting in training new staff members and providing ongoing coaching and feedback
• Maintaining cleanliness and organization of the dining area, including tables, chairs, and other furnishings
• Overseeing the closing procedures, including cash handling, reconciliation, and securing the premises
• Collaborating with other managers to ensure seamless coordination between FOH and Kitchen operations
• Following Zuma's service standards and protocols, including uniform guidelines, grooming standards, and service etiquette
• Operating ethically to protect the image of the company
  Requirements:
  • 3+ years of experience in restaurant management role in a premium dining environment
  • Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team
  • In-depth knowledge of restaurant operations, including food and beverage service, guest relations, and compliance with health and safety regulations
  • Strong communication skills, both verbal and written, with the ability to interact effectively with guests and staff
  • Ability to handle high-pressure situations calmly and professionally
  • Knowledge of restaurant operations and service standards
  • Familiarity with POS systems and basic administrative tasks
  • Passion for hospitality and a commitment to delivering outstanding guest service
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required
    Benefits:
    • Medical, Dental, Vision Insurance
    • Bonus program
    • Paid Time Off
    • Free family meal daily
    • 50% off dining discounts at Zuma
    • The opportunity to work on a team with global hospitality/culinary experience
      About Zuma: Zuma is a sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking, with 15 venues globally and 9 seasonal locations. The restaurant features modern Japanese cuisine that is authentic but not traditional, with dishes from its three kitchens: the main kitchen, the sushi counter, and the robata grill. Zuma has been celebrating 20 years since its first opening in London, bringing its internationally acclaimed style of authentic and modern Japanese food to Midtown, New York.

Keywords: Zuma - New York, Greenwich , Restaurant Manager, Executive , New York, Connecticut