Help Desk Support Position ? Livingston NJ

Location: Livingston
Posted on: October 20, 2024

Job Description:

Help Desk Support Position – Livingston NJ
 
Bring your talents and IT knowledge to a place, where innovative technology meets world-class
Insurance care. As a company we're always striving to improve the technical side of our operations, so that we can continually enhance the quality of the services we deliver. Now, you can help make it possible.
 
Help Desk Support
 
JOB DESCRIPTION:
• Must be level 2-3  tech
• Windows 7 troubleshooting exp.
• Outlook troubleshooting exp
• MS Office troubleshooting exp.
 
• Provide level 2 & 3 support that will enable end users to meet their business needs by providing professional, efficient, and timely IT support.
• Will need to log issues and transfer customer to appropriate employee Technical Support specialist.
• Ensure a detailed description of the incident is logged within the ticketing system
• Ensure timely updates are maintained within the ticketing logging system and communicated to the customer
• To identify and troubleshoot an incident to provide the relevant information for resolution.
• Technical knowledge in hardware and software as well as troubleshooting and customer contact skills are required.  Understand IT Security problems and requests by providing in person assistance to end-users when the help desk is unable to address the issues or requests.
• Identify and establish the severity and extent of impact of the incident to the customer and business as a whole.
• Monitor the ticket escalation mailbox and ensure requests are logged into the ticketing logging system within agreed time frames
• Ensure procedures and process are documented and relevant to current environment
• Liaise directly with customers, and their management if required, regarding reported incidents and services requested
• Create/produce reports on a daily, weekly, and monthly basis
• Ensures all operational metric are met by the team
• Assume ownership of our end users IT issues and manage the issues you are assigned to resolution, while providing appropriate updates to the end user and management.
• Review, analyze, and evaluate information technology systems operations. Familiar with a variety of support services concepts, standards, practices, and procedures
• Rely on experience and judgment to plan and accomplish goals.
• Work under limited supervision.
 
 
Please attach your resume and respond back to this post to be considered!
 
 

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