[USER EXPERIENCE LEAD (OPEN TO REMOTE),USER EXPERIENCE LEAD (OPEN TO REMOTE)]
Company: Bob's Discount Furniture
Location: New York
Posted on: October 19, 2024
Job Description:
Job SummaryIn this role you will be responsible for shaping the
user experience for MyBobs.com, customer-facing elements of related
software, and other future digital products & services. You will
lead and manage the UX design process, develop design systems,
conduct user research and collaborate with cross-functional teams
to create a seamless and intuitive online shopping experience.
Reporting to the Director, eCommerce Product Management, you will
play a critical role in the success of our fast-growing $200+
million eCommerce channel and in increasing the eCommerce share of
$200+ billion overall company sales.You will focus on driving an
optimal and engaging user experience for over 1 million site
sessions per week, leading all aspects of information architecture,
interaction design, visual design, usability evaluation, user
research and cross-functional collaboration to ensure that user
experience design aligns with business goals and technical
constraints. You will leverage strong leadership skills and
expertise in user-centered design principles, research
methodologies, strategic thinking and project management to create
exceptional user experiences.Responsibilities
- Collaborate with stakeholders, such as product managers and
executives, to define the overall UX strategy and goals of a
project or product.
- Lead efforts to streamline the UX/UI design creation and
production process chain.
- Develop a scalable design system and interface.
- Lead end-to-end design of a product, including research,
strategy and visual design.
- Translate concepts into front-end specifications with user
flows, wireframes, mockups, visual designs and interactive
prototypes that lead to intuitive user experiences.
- Conduct usability testing to identify customer pain points and
create wireframes showcasing interaction flows, information
architecture and designs to combat these pain points.
- Serve as a subject matter expert in design & design research,
and evangelize current trends and patterns for mobile-first
design.
- Ensure digital experiences are intuitive, user-friendly, and
meet the needs and expectations of the target audience.
- Adapt product experiences to different audiences based on their
needs and the devices they use (feature personalization, responsive
design, accessibility).
- Create and facilitate an environment, process and design system
that supports consistent UX principles and processes across devices
and channels.
- Facilitate collaboration and discovery sessions between
Engineering, Product, Marketing, Merchandising, Operations and
UX.
- Lead the development of personas, user flows and scenarios,
goal/task analyses, and other key tools of user-centered
design.
- Support multiple projects in parallel.
- Coordinate workload and resources for internal and external
UI/UX staff, collaborating with stakeholders to meet and negotiate
deliverables/deadlines as necessary.
- Ensure wireframes, process flows, and other UI/UX artifacts can
be successfully delivered from ideation to implementation within
development timelines and technical restraints, partnering with
product and development teams.
- Early development of multiple concepts and production of user
stories and high-level requirements for UX.
- Understand business objectives, complex workflows, and end-user
needs with ability to translate that into a seamless experience for
the customer.
- Influence product strategy and future vision of product,
striving to build strong business relationships with internal and
external partners and keep cross-discipline teams aligned.
- Advocate for strong user perspective across all scrum teams and
product development.
- Assign tasks, provide guidance and mentorship, and foster
collaboration within UX team and across disciplines.
- Participate in test planning and execution to ensure that
expected results will satisfy business and non-functional
requirements.
- Champion user-centered design principles within the
organization, leverage data from user tests, analytics, and A/B
tests to drive the design process, and to create experiences that
meet user needs (while simultaneously addressing business
goals).
- Manage and develop staff and consultant UX designers.Required
Qualifications
- Bachelor's Degree in a Design discipline such as Human Computer
Interaction, Product, Industrial, Digital, Information Architecture
or another closely related field.
- 5+ years of extensive work in UX for customer-facing
applications.
- 2+ years of experience leading UX for B2C applications and
mobile design, partner interactions, process management, as well as
people management and development.
- Extensive experience in developing scalable design systems,
concepts and structures.
- Proficient in leading industry UX/UI prototyping tools.
- Proficient in leading industry UX/UI design software.
- Proficient knowledge of coding languages including HTML, CSS
and JavaScript.
- Strong understanding of design, usability and research best
practices.
- A design portfolio demonstrating both creative thinking and the
delivery of solid end-to-end scenarios on highly desirable,
responsively designed websites.
- Familiarity with ADA WCAG 2.2 AA compliance guidelines to drive
all UX deliverables.
- Knowledge of project management and leadership
fundamentals.
- Detail driven, highly organized and able to manage time across
several concurrent projects.
- Extensive experience collaborating across Product and IT teams
on technical implementations.
- Agile mindset, comfortable operating in an evolving environment
with changing priorities.
- Able to explain to stakeholders, engineers, designers, and
other team members why a feature should do something, what it
should do and how it should do it, and be able to justify it from a
user, functional, or a business perspective.
- Creative with a love of visuals and intuitive interfaces,
meticulous attention to detail, and obsessed with understanding
customers.
- Love working in a cross-functional, fast-moving, and highly
collaborative environment focused on striving for excellence,
managing change, and finding actionable solutions.
- Experience implementing and adhering to brand guidelines.
- Strong work ethic and self-motivated with ability to take
ownership, prioritize, meet deadlines, and work independently
(including remote work).
- Empathetic, open to feedback and able to communicate
effectively.Preferred Qualifications
- Experience with SAP Hybris platform a plus.
- Experience with Bloomreach CMS a plus.
- Experience with Adobe XD or similar design tools as well as
prototyping tools.
- Experience in the Retail industry (furniture category).Expected
Base Pay Not Including Potential Commissions, Incentive, Bonus,
etc. Opportunities:$111,000 - $139,000
Scroll down for a complete overview of what this job will require
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Remote working/work at home options are available for this
role.
Keywords: Bob's Discount Furniture, Greenwich , [USER EXPERIENCE LEAD (OPEN TO REMOTE),USER EXPERIENCE LEAD (OPEN TO REMOTE)], Other , New York, Connecticut
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