INTAKE ASSISTANT, PER DIEM
Company: VNS Health
Location: New York
Posted on: October 20, 2024
Job Description:
Overview
Do you have the right skills and experience for this role Read on
to find out, and make your application.
Determines customer needs and provides accurate and responsive
intake to ensure customer satisfaction. Provides general
information to the referrer, patient and community ensuring
excellent customer service. Processes and transcribes patient
information for referral entry and responds to electronic
platforms, faxed or phone referrals. Follows admission criteria and
processes referrals accordingly. Works under moderate
supervision.
Compensation:
$19.18 - $23.99 HourlyWhat We Provide
- Opportunities for professional growth and career
advancement
- Internal mobility and advancement opportunities.What You Will
Do
- Responds to and resolves non-clinical issues and complaints in
an accurate, effective and timely manner. May collaborate with
other VNS Health staff or external departments to troubleshoot
intake issues or escalate clinical issues to assigned clinical
support.
- Handles and routes inbound faxes to designated referral
channels and workforce systems across VNS Health.
- Responds to all electronic platforms, phone and faxed
referrals. Updates electronic platform with final referral
disposition.
- Reviews patient medical records received from referrer and
transcribes required information, including demographic, insurance
and clinical information into the VNS Health referral system.
Attaches clinical documents into the Electronic Medical Record
System (EMR).
- Obtains patient insurance and payment information from various
sources and submits requested information to Patient Revenue Cycle
Department for home care authorization. Verifies information and
coordinates acceptance of cases with the department.
- Compiles patient demographic information using medical records,
databases, and paper forms and enters it into the referral system.
Provides appropriate handoff of information to team members to
support a safe and effective discharge for the patient.
- Follows up to ensure that all necessary referral information is
received and documented; contacts referrers to request specific
missing information or documentation, as directed.
- Works within the Intake system to reconcile and mitigate risk
inherent in referral processing.
- Coordinates and obtains outstanding face-to-face encounter
forms on referrals.
- Establishes and promotes an ongoing collaborative relationship
between VNS Health and/or other facilities, direct caregivers,
physicians, nurses, discharge planners, case managers, social
workers, etc. to facilitate adequate patient care transition.
- May collaborate with home Visiting MD services on providing
home medical services for referred patients without PECOS/OPRA
primary physicians.
- May train new Physician on the MD Portal and/or provide ongoing
support to portal customers.
- Places orders for supplies, durable medical equipment,
laboratory work and other appropriate items needed for the
patient.
- Responds to inbound phone calls and determines customer needs
while providing accurate and responsive intake and ensuring
customer satisfaction.
- Facilitates the safe and timely transfer of patients from a
hospital, skilled nursing facility, physician's office, or other
home care site to the care of VNSNY.
- Provides intake support, training, and regulatory compliance
oversight to staff responsible for referral processing, consents
review and Certification of Terminal Illness (CTIs).
- Coaches and mentors Intake staff on referral cycle processes
and procedures.
- May shift into different intake or intake support teams as
dictated by operational needs.
- Participates in special projects and performs other duties as
assigned.
Qualifications
Education:
- High School Diploma or equivalency, required
- Associate's Degree in Health Care, Business or related field,
preferred
Work Experience:
- Minimum one year of customer service experience, preferably in
the healthcare industry (i.e. hospital, long term care, home care
setting, or medical office, required
- Ability to quickly learn and understand medical terminology,
required
- Experience entering data, navigating and retrieving information
through a mainframe or similar computer system, required
- Ability to adapt to change and work in a team based
environment, required
- Ability to be persuasive, negotiate to win-win outcomes and
demonstrate exceptional customer service skills, required
- Demonstrated capability to gain commitment, build rapport with
others (patients, families, physicians, clinicians, institutions
etc.), required
- Strong follow up skills, as well as the ability to manage
multiple priorities, required
- Knowledge of managed care, Medicare/Medicaid and insurance
authorization/billing helpful but not, required
- Bilingual skills, as determined by operational needs may be
required
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Keywords: VNS Health, Greenwich , INTAKE ASSISTANT, PER DIEM, Other , New York, Connecticut
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