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Enhanced Family Support Supervisor

Company: VirtualVocations
Location: Springfield
Posted on: October 31, 2024

Job Description:

A company is looking for an Enhanced Family Support Supervisor for a national remote position.



Key Responsibilities

Oversee and manage the daily activities of frontline staff while ensuring quality assurance and performance improvement
Handle escalated calls and provide guidance to team members, resolving operational issues as they arise
Analyze performance data to identify gaps and develop plans to meet organizational objectives


Required Qualifications

High School Diploma / GED or equivalent work experience
2+ years of management or supervisory experience
2+ years of experience in the healthcare industry
Intermediate proficiency in Microsoft Word, Outlook, and Excel
Ability to work full-time with flexible scheduling in a call center environment

Keywords: VirtualVocations, Greenwich , Enhanced Family Support Supervisor, Other , Springfield, Connecticut

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