Customer Support Tools Lead

Company: VirtualVocations
Location: Jersey City
Posted on: November 1, 2024

Job Description:

A company is looking for a Customer Support Operations Tools Lead.

Key Responsibilities

Manage and optimize customer service technology tools like Zendesk, Slack, and Ada
Provide technical support and troubleshoot tool-related issues to ensure minimal downtime
Lead projects for tool updates and integrations, ensuring timely and budget-compliant completion

Required Qualifications

2-5 years of experience with tools/application administration and support
Strong proficiency in customer service technology tools such as Zendesk, Ada, and Slack
Data analysis expertise to drive data-driven decisions
Working knowledge of RESTful API principles
Commitment to data security and privacy best practices

Keywords: VirtualVocations, Greenwich , Customer Support Tools Lead, Other , Jersey City, Connecticut

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