IT Lead ERP Maintenance

Company: Disability Solutions
Location: Raritan
Posted on: November 1, 2024

Job Description:

Johnson & Johnson Technology Services (JJTS) is seeking an experienced IT Lead to support Service Maintenance and Operations for ERP Business Services in North America. This position will be part of the TS-ERP organization and will report to the Senior Manager of Service Management ERP Services. The incumbent will be responsible for the operation and maintenance of critical North American ERP platforms, ensuring efficient recovery of services in case of disruptions.At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.Key Responsibilities:

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• Application Services & Platform Management: Accountable the management and performance of ERP platforms.
• Request Management: Handle the entire lifecycle of service requests from users, including approval, evaluation, fulfillment, and closure.
• Event Management: Detect, log, and respond to events, ensuring appropriate control actions are taken.
• Incident and Outage Management: Address incidents and outages, serving as the escalation point for vendors and coordinating with the DCC on major incidents.
• Application Security Management: Implement security measures to protect internal and customer information, including access controls and threat management.
• Continuous Service Improvement: Monitor and analyze IT operations quality, identifying areas for improvement.
• Knowledge Management: Ensure readiness and appropriate use of knowledge across incident and service request management.
• Vendor and Business Relationship Management: Maintain relationships with vendors and collaborators, ensuring high-quality service delivery.
• Collaboration: Work closely with Technology Product Owners, developers, SaaS vendors, and architects to enhance application reliability and performance.
• Production Readiness: Conduct reviews and ensure operational capacity aligns with business criticality.\r\r

Keywords: Disability Solutions, Greenwich , IT Lead ERP Maintenance, Professions , Raritan, Connecticut